Your challenge
Welcome to Hubject Operations!
As a member of the Operations team, you will play a key role in our customer satisfaction! Our main aim is to care for all our partner needs, fix things that go wrong and make sure that our platform is as stable as can be at all times.
As SDM, you will primarily be taking care of our Premium partners, keeping track of our SLAs, and ensuring all their requests are answered in time and to an excellent level.
Why Hubject
We develop ideas and deliver solutions for the eMobility market
We are working on the most important growth topics
We are an international team of very motivated eMobility enthusiasts
AND
We have over 30 benefits different categories:
- Food & drinks (food subsidy)
- Mobility (BVG subsidy)
- Health & sports (Urban sports membership M)
- Equipment (Laptop etc)
- Learning and development (yearly training budget and Udemy learning platform access)
- Hubject Lifestyle (Voiio membership)
- Family-friendly environment (flex working time)
Your Tasks
As Service Delivery Manager, you will be fulfilling the following challenges for our Premium partners:
- Represent their interests in the Operations organization
- Ensure SLAs are being met when the team is handling their requests
- Regularly meet them and report on platform KPIs and ticket SLAs
- Keep track of the Hubject Roadmap and correlate it with Premium partner needs
- Internally promote change requests suggested by our partners
- Handle internal and external escalations and resolve burning issues
You will also act as a senior engineer in our Technical Operations team where you will:
- Resolve partner Incidents
- Investigate Technical problems our Partners may be facing
- Collaborate with the team on more complex issues
- Become part of the 24/7 operations on-call rotation
About us
Hubject is the market and innovation leader in the eMobility sector. Together with our team, we develop ideas and deliver solutions for the eMobility market. This will become the most important growth topic worldwide in the coming years.
Our vision becomes our mission: We accelerate the EV ecosystem towards a sustainable mobility future.
Our Values are:
We are Curious
We are Ambitious
We are Accountable
We are Inclusive
These four core values shape our collective identity and guide us as we navigate challenges, pursue growth, and make a positive impact in our industry and beyond. We are curious. We are ambitious. We are accountable. We are inclusive.
At Hubject, we are dedicated to building a diverse and inclusive workforce. We welcome candidates of all backgrounds and experiences.
More about us
Hubject simplifies the charging of electric vehicles. Through its eRoaming platform, called intercharge, the eMobility specialist connects Charge Point Operators or CPOs and eMobility Service Providers or EMPs, thus providing standardized access to charging infrastructure regardless of any network.
With over one Million connected charging points and more than 2250 B2B partners across 63 countries and four continents, Hubject has established the world’s largest cross-provider charging network for electric vehicles by connecting CPO networks. In addition, Hubject is a trusted consulting partner in the eMobility market, advising automotive manufacturers, charging providers and other EV-related businesses looking to launch eMobility services or implement Plug&Charge using ISO 15118. In essence, Hubject promotes eMobility and its advancement worldwide.
Founded in 2012, Hubject is a joint venture of the BMW Group, Bosch, EnBW, Enel X, Mercedes-Benz, E.on, Siemens, and the Volkswagen Group. Hubject’s headquarters is located in Berlin, with subsidiaries in Los Angeles and Shanghai.
