Your challenge
As a Technical Operations Manager (all genders) at Hubject you will be a hands-on technical expert responsible for managing support operations, driving automation, and ensuring seamless system integration. This role requires strong technical skills, problem-solving abilities, and the capability to collaborate across teams to deliver exceptional customer experiences
Your Tasks
Support Ticket Management
- Efficiently manage and resolve customer support tickets using the designated ticketing platform.
- Utilize tools such as OpenSearch and Postman to investigate, analyze, and resolve technical issues.
- Maintain comprehensive documentation of issues, solutions, and recurring problems to support continuous improvement.
Customer Onboarding & Testing
- Conduct technical end-to-end testing with customers during the onboarding phase to ensure successful implementation and smooth system integration.
Cross-Department Collaboration
- Collaborate closely with Product, Engineering, and Operations teams to resolve complex issues and implement process enhancements.
- Collect and relay customer feedback to help shape product improvements and service strategies.
Automation & System Integration
- Design and implement automation solutions to improve system integration and data flow using Java, Python, and JavaScript.
- Build tools, scripts, and APIs to optimize internal workflows and reduce manual intervention.
Your Profile
Qualifications & Experience
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Professional Experience:
- 2+ years in a technology-driven environment, preferably in technical support, system administration, or automation.
- Hands-on experience with tools such as OpenSearch, Postman, and other diagnostic or monitoring platforms.
Technical Skills:
- Strong programming proficiency in Java, Python, and JavaScript, with a focus on process automation and system integration.
- Ability to design and implement scripts, APIs, and automation workflows.
Soft Skills:
- Excellent analytical, problem-solving, and communication skills.
- Ability to manage complex issues efficiently and prioritize tasks in a fast-paced environment.
- Strong stakeholder management and collaboration skills.
Industry Knowledge:
- E-Mobility or EV technology experience is considered a strong advantage.
Language
Fluency in English is required; knowledge of German is an advantage
About us
Hubject is the market and innovation leader in the eMobility sector. Together with our team, we develop ideas and deliver solutions for the eMobility market. This will become the most important growth topic worldwide in the coming years.
Our vision becomes our mission: We accelerate the EV ecosystem towards a sustainable mobility future.
Our Values are:
We are Curious
We are Ambitious
We are Accountable
We are Inclusive
These four core values shape our collective identity and guide us as we navigate challenges, pursue growth, and make a positive impact in our industry and beyond. We are curious. We are ambitious. We are accountable. We are inclusive.
At Hubject, we are dedicated to building a diverse and inclusive workforce. We welcome candidates of all backgrounds and experiences.
More about us
Hubject simplifies the charging of electric vehicles. Through its eRoaming platform, called intercharge, the eMobility specialist connects Charge Point Operators or CPOs and eMobility Service Providers or EMPs, thus providing standardized access to charging infrastructure regardless of any network.
With over one Million connected charging points and more than 2250 B2B partners across 63 countries and four continents, Hubject has established the world’s largest cross-provider charging network for electric vehicles by connecting CPO networks. In addition, Hubject is a trusted consulting partner in the eMobility market, advising automotive manufacturers, charging providers and other EV-related businesses looking to launch eMobility services or implement Plug&Charge using ISO 15118. In essence, Hubject promotes eMobility and its advancement worldwide.
Founded in 2012, Hubject is a joint venture of the BMW Group, Bosch, EnBW, Enel X, Mercedes-Benz, E.on, Siemens, and the Volkswagen Group. Hubject’s headquarters is located in Berlin, with subsidiaries in Los Angeles and Shanghai.
