Your challenge
As a Customer Success Manager (all genders) at Hubject, you will ensure a seamless experience for our B2B customers and partners by guiding them through onboarding, providing ongoing support, and fostering strong relationships that help them unlock the full value of the Hubject platform.
Your Tasks
Partner & Customer Onboarding
Customer Support & Ticket Management- Manage and resolve support inquiries via the ticketing system (Zendesk) with a focus on timely and high-quality issue resolution.
- Communicate proactively with customers to clarify open points and prevent escalations.
QBRs & Relationship Management- Conduct Business Reviews (BRs) to assess customer satisfaction, platform usage, and identify opportunities for improvement.
- Build long-term relationships through continuous engagement and consultative support.
Knowledge Base & Documentation- Create and maintain product documentation, FAQs, and Help Center articles to promote self-service and improve customer understanding.
Zendesk Administration & Automation- Configure and optimize workflows within Zendesk.
- Implement automation to increase efficiency and generate reports for internal analysis.
Cross-Department Collaboration- Work closely with internal teams (Product, Engineering) to resolve complex customer issues, gather feedback, and drive process improvements.
Language
Fluency in English is required; knowledge of German is an advantage
About us
Hubject is the market and innovation leader in the eMobility sector. Together with our team, we develop ideas and deliver solutions for the eMobility market. This will become the most important growth topic worldwide in the coming years.
Our vision becomes our mission: We accelerate the EV ecosystem towards a sustainable mobility future.
Our Values are:
We are Curious
We are Ambitious
We are Accountable
We are Inclusive
These four core values shape our collective identity and guide us as we navigate challenges, pursue growth, and make a positive impact in our industry and beyond. We are curious. We are ambitious. We are accountable. We are inclusive.
At Hubject, we are dedicated to building a diverse and inclusive workforce. We welcome candidates of all backgrounds and experiences.
More about us
Hubject simplifies the charging of electric vehicles. Through its eRoaming platform, called intercharge, the eMobility specialist connects Charge Point Operators or CPOs and eMobility Service Providers or EMPs, thus providing standardized access to charging infrastructure regardless of any network.
With over one Million connected charging points and more than 2250 B2B partners across 63 countries and four continents, Hubject has established the world’s largest cross-provider charging network for electric vehicles by connecting CPO networks. In addition, Hubject is a trusted consulting partner in the eMobility market, advising automotive manufacturers, charging providers and other EV-related businesses looking to launch eMobility services or implement Plug&Charge using ISO 15118. In essence, Hubject promotes eMobility and its advancement worldwide.
Founded in 2012, Hubject is a joint venture of the BMW Group, Bosch, EnBW, Enel X, Mercedes-Benz, E.on, Siemens, and the Volkswagen Group. Hubject’s headquarters is located in Berlin, with subsidiaries in Los Angeles and Shanghai.
